Essential Trip Information — Canada

Passports, visas and entry requirements

PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.

We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends.

VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories or consular websites.

Medical and health information

GENERAL HEALTH
All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements.

When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local representative a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements.

PERSONAL MEDICATION
Medical prescriptions written outside of the US and Canada aren't accepted at local pharmacies. We recommend you bring along your personal medications in the necessary quantities for your trip.

DEHYDRATION & SUN PROTECTION
The most likely medical incidents to occur on our trips are dehydration, over exposure to the sun and twisted ankles from walking on uneven ground. While hiking please ensure you drink enough water to remain hydrated as some hikes don't have refill stations for your water bottles. The sun (especially in desert areas in the West) can be harsh, particularly in the warmer months. Ensure you apply adequate sunscreen and wear a hat.

Food and dietary requirements

While travelling with us you'll experience the vast array of wonderful food available in the world. Your group leader or local representative will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. If you have dietary requirements and/or food allergies, please let your booking agent know prior to departure.

Accommodation

The style of accommodation indicated in the day-to-day itinerary is a guideline only and may change. On some occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our preferred accommodation. In these cases, we will use a similar standard of accommodation.

Throughout the trip, we request that our properties prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However, this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination or on some trips, have use of shared day rooms until all rooms are available.

Transport

NORTH AMERICA VEHICLES
Our large fleet of 15-passenger vans are fully equipped with air-conditioning system, V8 engines and any camping or cooking equipment needed for your trip. Most have cloth-upholstered seats and carpeted interior with radio or CD players. Your luggage is typically transported in a trailer which is towed behind the van.

The vans are regularly serviced by a well-established network of maintenance and service facilities throughout the continent. However, unforeseen maintenance problems can still occur while on the road and we appreciate the patience of our travellers as we make necessary repairs as quickly as possible.

While your group will have a van for all included activities on the trip, the services of the van and leader may not be available for your use during free time, or after you have arrived for the day. If you need a special trip into town you may need to arrange transport or a taxi.

Money matters

SPENDING MONEY
When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while travelling.

The most convenient way to access money is via ATMs, which are plentiful throughout North America. Check with your bank for information on their international fees. Most optional activities can be paid for with credit card.

TIPPING
You may consider tipping your leader for outstanding service throughout your trip. The amount is entirely a personal preference; however, as a guideline US$10-20 per person per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length and involvement of your leader on your trip. Tipping is always appreciated.

CONTINGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the relatability of universal travellers, however, local currency may be needed once in the country to cover these costs.

Packing

All luggage is carried in trailers or inside the vehicle so please don't bring more than one medium sized bag, backpack or suitcase (20kg/44lb maximum) per person. Your suitcase/rucksack may get some rough handling, so make sure it's a tough one. A small daypack with your water bottle and camera may be carried with you inside the vehicle.

ESSENTIAL:
♣ Reusable water bottle. We recommend at least a 1.5 litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. Tap water in the USA and Canada is safe to drink and there are many places to fill up along the way, so please save plastic by bringing your own water bottle.
♣ Sun protection - hat, sunscreen, sunglasses
♣ Lightweight, breathable clothing you can layer. No matter the season, you should be prepared for changing temperatures and weather conditions. Make sure to have a warm outer layer even in summer months as well as a waterproof jacket.
♣ Closed-in walking/hiking shoes. We highly recommend that you take a pair of comfortable, closed-in/closed-toe walking shoes. Closed-in shoes will help to protect your feet from cuts and scratches when walking through bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings from dangerous animals in this environment.
♣ Personal travel documents which may include a passport, visa, driver's license, travel insurance, flight tickets and your Essential Trip Information. Photocopies of these documents stored separately from the originals will be handy. While not valid, a photocopy of your identification makes it much easier to obtain replacements if necessary.

RECOMMENDED:
♣ Cell phone, camera with spare batteries, charger, and power/plug adaptor (Types A & B are used in the USA and Canada. Voltage is 120V)
♣ Insect repellent (insects are present intermittently all over the USA and Canada depending on recent rainfall.)
♣ A cotton bandana or scarf. Can be wetted and worn around the neck to facilitate evaporative cooling in high temperatures, used as sun protection, or used to protect your neck and head from cold/rain.
♣ Swimwear
♣ Comfortable sandals/Recovery shoes. To put on after a day of hiking or during a long ride in the van.
♣ Personal medical kit. Your guide will carry a large kit but we recommend you carry items such as mild pain killers, electrolytes, anti-diarrhoeal, antibacterial gel, wet wipes, bandaids/plasters etc.

OPTIONAL:
♣ Travel pillow if you like to sleep during long drives
♣ Lip balm and extra moisturizer if traveling to arid desert areas.
♣ Ear plugs to guard against a snoring roommate
♣ A good book, a journal or headphones to listen to music with.

WINTER:
If you are travelling on one of our winter trips in North America be prepared for temperatures to drop to well below zero (Celsius). We recommend you bring shoes for walking across snow or ice (good waterproof walking boots with a good grip), a warm wind and waterproof jacket and trousers, gloves or mittens, thermals and base layers, fleece, good head wear and sunglasses.

Phone and internet access

WIFI
Most hotels have WiFi access although on occasion you may need to pay extra for it.

CHARGING BATTERIES
North American electrical outlets operate at a lower voltage than much of the rest of the world. This means that your devices may take longer to charge than you are used to, or may say that they are not charging, even though they are. You may also notice that some hotels have powerboards or multiple appliances plugged into one socket. Because of the lower voltage, this is not the safety issue that it may be in other parts of the world. You can also recharge batteries on the van, although obviously this will need to be shared between everyone. You will need to bring a 12 volt/cigarette lighter adapter to plug your USB charger into.

Climate and seasonal information

WEATHER IN NORTH AMERICA
Due to the size and topography of the US and Canada, there's a huge amount of variation in the climate. We recommend you consider both the season and the part of North America you intend to visit, so that you can best pack for your adventure. We recommend you check the weather in your destination 10 days prior to your arrival to help guide your packing choices.

WEATHER IN WESTERN CANADA & THE ROCKIES

Interior Areas:
Interior regions, including towns like Kelowna and Kamloops in British Columbia, have a semi-arid climate characterized by hot, dry summers and cold winters. Winter highs average 1°C to 4°C (34°F to 39°F) and lows average -5°C to -2°C (23°F to 28°F). In summer, highs average 27°C to 32°C (81°F to 90°F) and lows are 13°C to 16°C (55°F to 61°F).

Mountainous Areas:
The mountainous regions, including Whistler, Jasper and Banff, are known for their changeable weather, and rain or snow showers can occur even in summer. Be prepared for variable conditions and pack accordingly. Expect significant temperature variations between day and night. Be prepared for cooler temperatures in the evening, especially in the shoulder seasons (spring and fall). Spring in the mountains is cool and marked by melting snow, which may impact activities such as boat tours and alpine hikes. Crowds are much less dense. Springtime average highs are 4°C to 11°C (39°F to 52°F) and lows are -6°C to 1°C (21°F to 34°F). Summers are the busiest season and experience daytime temperature highs from 18°C to 22°C (64°F to 72°F) and lows from 3°C to 7°C (37°F to 45°F). In Fall, temperatures begin to cool, especially in the evenings, and foliage changes color. Average highs are -6°C to 1°C (21°F to 34°F) and lows are -1°C to 4°C (30°F to 39°F). Winters are snowy and cold with average high temperatures -6°C to -1°C (21°F to 30°F) and lows -15°C to -11°C (5°F to 12°F).

Group Leader

All group trips are accompanied by one of our group leader or local representative. The aim of the group leader or local representative is to take the hassle out of your travels and to help you have the best trip possible. We endeavour to provide the services of an experienced group leader or local representative however, due to the seasonality of travel, rare situations may arise where your group leader or local representative is new to a particular region or training other group leader or local representative.

Your group leader or local representative will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious, and social aspects. We aim to support local guides who have specialised knowledge of the regions we visit. If you are interested in delving deeper into the local culture at a specific site or location then your group leader or local representative can recommend a local guide service in most of the main destinations of your trip.

NORTH AMERICAN LEADERS
Our leaders in the US and Canada are also responsible for driving the van and navigating across the country. The allowable driving times for drivers is strictly controlled in North America. This ensures our drivers are well rested and are not over-tired from too many hours on the roads.

It's strictly forbidden for non-qualified rangers to present any information about some National Parks in North America, therefore we adopt a system (as requested by the park rangers) where our leader will encourage travellers to visit the information centres in the National Parks for details about the site.

Safety

Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip.

We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.

Your group leader or local representative will accompany you on all included activities, however, during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your group leader or local representative will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary, and make no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your group leader or local representative has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.

PETTY THEFT AND PERSONAL SAFETY
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.

A couple of rules

We like to think our travellers are all connected by a love of adventure and passion for seeing the world in a different way. We've laid down a few non-negotiable rules to ensure everyone feels connected, comfortable and safe on our trips.

We ask that you respect your fellow travellers, group leader or local representative, and local people and places we visit in all circumstances. We don't tolerate any forms of violence and expect that you follow the local laws, customs and regulations in any destination we travel to. Any behaviour contrary to the above, including any behaviour that prevents our staff from performing their duty of care or continuing the itinerary as planned, may result in travellers being removed from the trip.

If you consume alcohol while travelling, we encourage responsible drinking and expect you to abide by local alcohol laws.

To ensure the well-being of everyone on the trip, all decisions made by group leaders or local representatives and ground staff are final.

Romantic relationships between travellers and group leader or local representative are not permitted while on trip.

By travelling with us, you agree to comply with these rules and the laws and customs of all countries visited.

If something is concerning you during your travels with us, please speak to your group leader or local representative immediately. Alternatively, contact us on the emergency contact number detailed in your Essential Trip Information’s Problems and Emergency Contact section.

LEGAL DRINKING AGE
In the US the legal drinking age is 21.
In Canada the legal drinking age is 18 in Alberta, Manitoba and Quebec, and 19 in the remaining provinces and territories.
Our leaders are not able to help underage customers buy alcohol.

CANNABIS
Cannabis is legal in Canada, however taking it across international borders, including into the United States is illegal. For more information: http://www.justice.gc.ca/eng/cj-jp/cannabis/

Travelling on a group trip

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.

SOLO TRAVELLERS
The beauty of our style of travel is that it caters to travellers who are travelling solo and who want to meet and share experiences with like-minded people.

On our trips rooming is organised on a twin-share basis. We pair up solo travellers with another traveller of the same gender as per the gender marker on each of their passports.

As a responsible tour operator, we strive to create a safe and inclusive environment for everyone. In the case that your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you.

We also have an optional single supplement available on most trips for travellers who prefer to have their own room. Please note that this only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will be on a single room basis.

On a small selection of itineraries some accommodations are booked on an open gender, multi-share basis (for example on a felucca in Egypt or an overnight train in Vietnam). In those instances it will clearly be stated in our Essential Trip Information prior to booking and travelling.

Travel insurance

Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are travelling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your group leader or local representative.

If you have credit card insurance your group leader or local representative will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country.

For travellers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travellers from these regions who decline travel insurance when travelling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise.

Problems and emergency contact information

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask to speak to their direct manager.

Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time.

POLICE AND AMBULANCE
In case of an emergency, local authorities can be contacted by calling 911 – this is the toll free phone number for the police, fire department and the ambulance in the USA and Canada. In case of doubt, call the operator on 0.

Itinerary changes

Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. Due to weather, local conditions, transport schedules, public holidays, or other factors, further changes may be necessary to your itinerary once in-country. The order and timing of included activities in each location may also vary seasonally to ensure our travelers have the best experience. Your tour leader will keep you up to date with any such changes once on tour.