Essential Trip Information — Japan

Important notes

1. While we endeavour to cater for specific dietary requirements, some meals and food activities are set in advance and may be difficult to adjust. Please advise us of any dietary requirements at the time of booking so that we can ensure you’ll enjoy this trip.
   2. It is essential that you pack light and compact for rail travel in Japan. There are size restrictions for luggage on Shinkansen trains. Luggage from 160cm to 250cm may require an additional JPY1000 oversize luggage fee per train journey. Luggage over 251cm will NOT be permitted on the Shinkansen trains at all. Please notify your tour leader at your Welcome Meeting if your luggage is from 160cm to 250cm so they can make the necessary arrangements.
   3. Please note, decorative tattoos are uncommon in Japanese culture and therefore you may receive curious and sometimes disapproving looks from locals. Generally, nobody will make a comment about your tattoos but please endeavour to wear modest clothing and check rules for public onsens.

Passports, visas and entry requirements

PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.

We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while traveling and leaving a copy at home with family or friends.

VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites.

Medical and health information

GENERAL HEALTH
All travelers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to traveling, please stay at home and contact us to make alternative arrangements.

When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local staff a traveler is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while traveling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements. 

COVID-19
The safety and well-being of our travelers, leaders, crew, staff, and suppliers continues to remain our highest priority as we travel. We have no specific vaccination, testing or vaccination requirements, however please be aware that some parts of the world still require COVID-19 vaccination or testing as part of their entry requirements and may have their own quarantine or isolation protocols. Please check for any additional requirements on your government's foreign travel advice website.

Food and dietary requirements

FOOD IN JAPAN
The Japanese daily diet contains gluten (ie. in flavourings such as soy sauce) and seafood (dashi, or fish stock, is the basis of most dishes, even vegetable ones), so we highly recommend that vegetarians, vegans and coeliacs do their own online research before traveling about some of the options that might be available to them. While our leaders will assist you whenever they can, there may be some included meals that are fixed in advance and not flexible, such as those included at ryokans, and cannot be modified for different diets. For those suffering from particular food allergies, your group leader will endeavor to disclose to their fullest knowledge the main ingredients in dishes being consumed. It is, however, still your personal responsibility to ensure that you do not ingest any foods to which you are allergic.

Accommodation

RYOKANS
Japanese-style inns (ryokans) involve sleeping on futons or matresses on tatami mat floors, with bedding often packed away during the day. Attached bathrooms/toilets will usually be very small and many ryokans will only have shared bathing facilities with certain hours, or times available for booking at reception. Your leader will explain etiquette involved in using the shared facilities. As this style of accommodation will often not have furniture (ie. chairs or beds) in the rooms, please consider choosing a different trip style in Japan if you have difficulty getting up from the floor or have knee, hip or back issues. Some ryokans may have a curfew when travelers need to be back in the accommodation - this is usually around midnight. Please also be aware that you would normally be required to change to slippers when entering into your room in a ryokan. Hotels and ryokans will charge extra fees if dirty marks are left on their beddings or towels that require professional cleaning.

AVAILABILITY
The recent huge increase in tourism to Japan has put a lot of pressure on accommodation. On occasion, we may need to change accommodation from what is listed in the itinerary in order to operate your departure with minimal changes.

ONSENS
We like to encourage travelers to visit traditional Japanese 'onsens' while in the country as it is a quintessential local experience. In public onsens this means bathing naked with others of the same gender. While the experience can feel strange at first for some, most of our groups end up enjoying this activity. There is very specific etiquette for visiting onsens - your leader can give you some tips and instructions. Please be aware that travelers with tattoos may not be permitted to enter public onsens. Private onsens may also be available - talk to your leader for more information. 

Money matters

SPENDING MONEY
When it comes to spending money on the trip, every traveler is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while traveling.

CONTINGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the relatability of universal travelers, however, local currency may be needed once in the country to cover these costs.

BUDGET FOR MEALS NOT INCLUDED:
Please budget for additional meals and expenses while on your trip. Our suggestion is based on past traveler feedback but you may choose to spend more or less.

The official currency of Japan is Yen (JPY). Japan is predominantly a cash society and locals carry large amounts of cash for daily business. International credit cards can usually only be used at major department stores or large restaurants but cash from non-Japanese bank accounts can be withdrawn via the Cirrus and Maestro systems by direct debiting (as well as Mastercard and Visa cash advance). This is now available at all post office ATMs around the country, as well as 7 Eleven convenience store ATMs, making it very easy to get access to cash throughout the trip at each location 24 hours a day.

TIPPING:
If you are happy with the services provided by your group leader tipping - though not compulsory - is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please consider this when budgeting for your extra expenses on this tour.

The amount is entirely a personal preference, however as a guideline US$3-5 per person, per day can be used.

Tipping is not customary in Japan in restaurants and for other service providers.

Packing

MAIN LUGGAGE
On this trip you will need to carry your own luggage for up to 30 minutes at a time. Train stations are quite complex and usually require a lot of stair climbing, especially when doing a quick transfer from train to train. Elevators aren't always available and cannot accommodate many people at a time, so if you are choosing to bring a suitcase, please ensure you are able to lift and carry it up and down stairs yourself without difficulty. A backpack is often preferred by travelers for this reason. Our ryokans allow suitcases but you'll need to carry instead of wheeling it onto the tatami floor in the room. Japanese public transport is often quite small and cramped without large luggage racks for big suitcases (even on the shinkansen trains), so it's best to pack as light and small as possible so that you are not blocking aisles or taking up extra seats on trains. If you have a lot of luggage you may need to use luggage forwarding services. These are economical and efficient - please speak to your leader if you need to get your baggage to another destination in Japan.

DAY PACK
A day pack for carrying essentials when exploring destinations, while on public transport as well as for any shorter overnight stays will be useful.

WATER BOTTLE
Cold tap water in Japan is generally safe and good to drink so you can avoid the purchase of bottled water by bringing your own bottle and refilling from the tap or public water fountains.

OTHER USEFUL THINGS TO TAKE
- reusable shopping bag for buying supplies for long journeys
- travel mug, cutlery, plate/bowl for preparing any self catered meals
- plastic lunch box for storing food & snacks
- slippers or flip flops
- torch/flashlight
- travel wipes
- small towel
- ear plugs & eye mask

OTHER THINGS TO CONSIDER
- check weather in destinations you are traveling to online a few days before you go to make sure you pack appropriate clothing
- laundry facilities may not be available in all destinations, so make sure you have a few cycles of clothes to tide you over until your next chance to wash.

WINTER
You will need to take into consideration the below freezing temperatures you are likely to encounter traveling in Japan in the winter months and ensure that you bring appropriate clothing for spending time outside in the elements:
- Hat
- Gloves or mittens
- Scarf
- Windproof, warm jacket or coat suitable for temperatures below zero (just a fleece will not be sufficient!)
- Warm socks
- Waterproof boots suitable for walking on snow and ice
- Thermals or clothing that can be easily layered
- Snow pants may be useful if you are planning to do any outdoor activities

In the northern area especially in Tohoku or Hokkaido where there will be heavy snow, it's important to have sturdy waterproof footwear that's suitable for snowy or icy conditions. You can also bring crampons or buy them in Japan which cost around 2000JPY.

Climate and seasonal information

PEAK TRAVEL TIMES
Please be aware that while traveling during major national holidays (late Apr to early May) and peak seasons in Japan (Apr-May/Sep–Oct) are fascinating and exciting times to travel, there are also some downsides. There will be huge crowds at most tourist attractions and on all public transport. It's common for there to be difficulties in securing train tickets at our usual preferred times, hotels become overbooked, traffic jams and changes to the itinerary without prior notice can be necessary. If you decide to travel during peak periods come with a sense of adventure and flexibility and we are sure that your experience will still be rewarding and memorable.

Group Leader

All group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. We endeavour to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.

Your leader will provide information on the places you are traveling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious, and social aspects. We aim to support local guides who have specialised knowledge of the regions we visit. If you are interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.

Due to the rapid increase in tourism in Japan and in the lead up to the 2020 Tokyo Olympics it has been necessary to go outside our traditional sources for employing tour leaders. As a result, our passionate, professional and trained tour leaders may either be Japanese or long term foreign residents in Japan.

Safety

Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip. 

We strongly recommend the use of a neck wallet or money belt while traveling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your jewellery at home - you won't need it while traveling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.

Your leader will accompany you on all included activities, however, during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary, and we make no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.

JAPAN
Crime levels are low. It is generally safe to walk around at night and to travel on public transport, but you should maintain the same level of vigilance as you would at home and take sensible precautions. Reports of inappropriate touching or ‘chikan’ of female passengers on commuter trains are fairly common. The police advise that you shout at the perpetrator to attract attention and ask a fellow passenger to call the train staff. The Roppongi entertainment district of Tokyo is considered a higher risk area for crime.

A couple of rules

We like to think our travelers are all connected by a love of adventure and passion for seeing the world in a different way. We've laid down a few non-negotiable rules to ensure everyone feels connected, comfortable and safe on our trips.

We ask that you respect your fellow travelers, group leader, and local people and places we visit in all circumstances. We don't tolerate any forms of violence and expect that you follow the local laws, customs and regulations in any destination we travel to. Any behavior contrary to the above, including any behavior that prevents our staff from performing their duty of care or continuing the itinerary as planned, may result in travelers being removed from the trip.

If you consume alcohol while traveling, we encourage responsible drinking and expect you to abide by local alcohol laws.

To ensure the well-being of everyone on the trip, all decisions made by group leaders and ground staff are final.

Romantic relationships between travelers and group leaders are not permitted while on trip.

By traveling with us, you agree to comply with these rules and the laws and customs of all countries visited.

If something is concerning you during your travels with us, please speak to your group leader or local guide immediately. 

Travelling on a group trip

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of traveling in a group. Your fellow travelers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travelers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travelers booked on your trip prior to departure.

SOLO TRAVELLERS
The beauty of our style of travel is that it caters to travelers who are traveling solo and who want to meet and share experiences with like-minded people.

On our trips rooming is organised on a twin-share basis. We pair up solo travelers with another traveler of the same gender as per the gender marker on each of their passports.

As a responsible tour operator, we strive to create a safe and inclusive environment for everyone. In the case that your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you.

We also have an optional single supplement available on most trips for travelers who prefer to have their own room. Please note that this only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will be on a single room basis.

A Single Supplement to have your own room is not available to purchase on this trip due to hotels having limited number of rooms and the high demand on availability.

Travel insurance

Travel insurance is compulsory on all our trips for those traveling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are traveling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travelers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your leader.

If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country.

For travelers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travelers from these regions who decline travel insurance when traveling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise.

Problems and emergency contact information

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognize that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still traveling will give us the opportunity to resolve the issue in real-time.

Itinerary changes
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. Due to weather, local conditions, transport schedules, public holidays, or other factors, further changes may be necessary to your itinerary once in-country. The order and timing of included activities in each location may also vary seasonally to ensure our travelers have the best experience. Your tour leader will keep you up to date with any such changes once on tour.