Essential Trip Information — Portugal
Passports, visas and entry requirements
PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.
We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends.
VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites.
Medical and health information
GENERAL HEALTH
All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements.
When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local staff a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.
You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements.
COVID-19
The safety and well-being of our travellers, leaders, crew, staff, and suppliers continues to remain our highest priority as we travel. We have no specific vaccination, testing or vaccination requirements, however please be aware that some parts of the world still require COVID-19 vaccination or testing as part of their entry requirements and may have their own quarantine or isolation protocols. Please check for any additional requirements on your government's foreign travel advice website.
Food and dietary requirements
While travelling with us you'll experience the vast array of wonderful food available in the world. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. If you have dietary requirements and/or food allergies, please let your booking agent know prior to departure.
VEGETARIANS
Vegetarians might find the menu selection in Europe less varied than they would see at home. Vegetarianism is not as common in this region and generally the choices are basic, involving vegetables, soups, salads, bread, cheese, fruit, yogurt, eggs etc. Vegans and those on gluten-free diets may find this region very challenging and may need to supplement meals with their own supplies from supermarkets and markets. Wherever possible we will cater for dietary needs for any included meals, but there may be times when those with special requirements may need to provide their own.
Accommodation
Throughout the trip, we request that our properties prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However, this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination or on some trips, have use of shared day rooms until all rooms are available.
OCCASIONAL ALTERNATIVE ACCOMMODATION
The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances.
TWIN SHARE BASIS
Accommodation on this trip is on a twin/multishare basis. We pair up solo travellers with another traveller of the same gender as per the gender marker on each of their passports.
CHECK-IN TIME
Throughout the trip we request that our hotels prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination.
PRE/POST TRIP ACCOMMODATION
If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights.
FACILITIES Your accommodation may not always have private en suite facilities or air-conditioning. European hotels generally don't provide kettles or fridges.
Money matters
SPENDING MONEY
When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while travelling.
CASH
You can use your credit/debit card in ATMs, which are common throughout Europe. Before leaving home, check if your bank will charge fees for using your card internationally. Card payments are not always accepted in stores and restaurants. We recommend you carry some cash for these purposes.
CONTINGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the reliability of universal travellers, however, local currency may be needed once in the country to cover these costs.
TIPPING
Tips are included covering local guides, drivers and included meals. This amount does not include a tip for your leader, so you may wish to set aside some funds for this. It is customary to tip your leader for outstanding service provided during your trip. You are free to tip more or less as you see fit, depending on your perception of service quality and the length and involvement of your leader on your trip. Tips are greatly appreciated as a gesture of thanks for their professionalism and leadership during your trip. The amount is entirely a personal preference; however, as a guideline, USD 8-10 per person (in a currency relevant for your destination), per day can be used.
Packing
What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are travelling. We recommend you pack as lightly as possible, ensuring that you are able to carry and lift your own luggage and walk with it for short distances or up or down a flight of stairs. Help will be on hand in most locations, but there may be times you need to handle your own luggage, for example in airports and train stations.
A lockable suitcase with wheels is ideal for this trip. It is recommended that you keep your main luggage weight around 15kg and certainly no more than 20kg. A small or medium-sized backpack (45-50 litres) is another good option.
You'll also need a day pack/bag to carry water, camera, jacket, etc. when you’re exploring during the day.
Climate and Seasonal Information
SUMMER
Summer temperatures can be extreme in many of the regions visited (over 40°C/104°F), which can be uncomfortable. It’s important to use sun protection and drink plenty of water. Please carefully consider the time of the year you wish to travel and your suitability to that season.
SHOULDER SEASON
In contrast, weather in shoulder season can be unpredictable, and snow is not unheard of at higher altitudes. If you travel at the start or towards the end of the European season please pack accordingly with warm and/or waterproof clothes (preferably layers). The advantage of travelling during this time is that there are less tourists around.
Group Leader
All group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible.
Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious, and social aspects. We aim to support local guides who have specialised knowledge of the regions we visit. When not already included in your trip, your leader will be able to recommend a local guide service who can share more detailed or specialised information at specific sites should you be interested in delving deeper.
On this trip your group leader is also your driver, taking you from start to finish in a comfortable vehicle.
Safety
Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip.
We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Your group leader or local representative will accompany you on all included activities, however, during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your group leader or local representative will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary, and we make no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your group leader or local representative has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
FIRE PRECAUTIONS
Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.
PETTY THEFT AND PERSONAL SAFETY
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.
SEAT BELTS
Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.
SCAMS
Common scams operating in Europe include ploys to get you fined on the metro without a validated ticket. Ensure that you always travel with a validated ticket (have your ticket stamped). Another common scam is used by children who distract you with a map or a newspaper and while you are attending to them, steal your valuables. You may also come across players offering you to participate in the so-called "shell game". This is a scam and you will most certainly lose your money.
A couple of rules
We like to think our travellers are all connected by a love of adventure and passion for seeing the world in a different way. We've laid down a few non-negotiable rules to ensure everyone feels connected, comfortable and safe on our trips.
We ask that you respect your fellow travellers, group leader or local representative, and local people and places we visit in all circumstances. We don't tolerate any forms of violence and expect that you follow the local laws, customs and regulations in any destination we travel to. Any behaviour contrary to the above, including any behaviour that prevents our staff from performing their duty of care or continuing the itinerary as planned, may result in travellers being removed from the trip.
If you consume alcohol while travelling, we encourage responsible drinking and expect you to abide by local alcohol laws.
To ensure the well-being of everyone on the trip, all decisions made by group leaders or local representatives and ground staff are final.
Romantic relationships between travellers and group leader or local representative are not permitted while on trip.
By travelling with us, you agree to comply with these rules and the laws and customs of all countries visited.
If something is concerning you during your travels with us, please speak to your group leader or local representative immediately.
Travelling on a group trip
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.
Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.
SOLO TRAVELLERS
The beauty of our style of travel is that it caters to travellers who are travelling solo and who want to meet and share experiences with like-minded people.
On our trips rooming is organised on a twin-share basis. We pair up solo travellers with another traveller of the same gender as per the gender marker on each of their passports.
As a responsible tour operator, we strive to create a safe and inclusive environment for everyone. In the case that your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you.
We also have an optional single supplement available on most trips for travellers who prefer to have their own room. Please note that this only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will be on a single room basis.
Travel Insurance
Travel insurance is compulsory on all our trips for those traveling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are traveling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travelers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your leader.
If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country.
For travelers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travelers from these regions who decline travel insurance when traveling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise.
Problems and emergency contact information
While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.
Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still traveling will give us the opportunity to resolve the issue in real-time.
Itinerary disclaimer
ITINERARY CHANGES
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. Due to weather, local conditions, transport schedules, public holidays, political unrest or other factors, further changes may be necessary to your itinerary once in-country. Your group leader or local representative will keep you up to date with any such changes once your trip is underway.
MUSEUM VISITS & OPENING TIMES
Many sites, attractions and museums are closed on Mondays (and sometimes Tuesdays). We recommend checking the opening times of anywhere you're interested to visit and making reservations where required/possible.